Refund And Cancellation Policy

This protects your revenue and materials cost.

Perishable Goods (Final Sale): Because our products are live, perishable, and custom-made, all sales are final. We do not accept returns, exchanges, or “change of mind” refunds once an order is placed.

Cancellation Terms: * Administrative Fee: Approved cancellations (requested before preparation) are subject to a 30% restocking and administrative fee to cover transaction costs and reserved inventory.

No Cancellation After Preparation: Once flowers have been cut, arranged, or the bouquet is in transit, no cancellations or refunds are permitted for any reason.

The 24-Hour Quality Guarantee: * Reporting Window: Any dissatisfaction regarding freshness or condition must be reported within 24 hours of deliv- ery.

Evidence Requirement: You must provide clear, high-resolution photo and video evidence of the arrangement as received.

Resolution: If a defect is confirmed to be on our part, we will provide a replacement or store credit at our sole discretion. Claims submitted after 24 hours or without video proof will be automatically denied.

Care Responsibility: Once delivered, the recipient is responsible for proper care (water, temperature, placement). Modern Blooms is not liable for reduced flower life due to improper handling after delivery.